✨ FREE SHIPPING CANADA & US WIDE ON ORDERS OVER $75 ✨

SHIPPING & DELIVERY

SHIPPING DESTINATIONS

Glow Away SKIN offers worldwide shipping.  Destinations include North America, Europe, Australia, and Rest of the World.

PROCESSING TIMES

We understand the importance of receiving your order on time. During normal operations orders are processed Monday through Friday and are shipped within 72 hours of placing your order, excluding holidays and weekends. Tracking information is provided via email within 24 hours of the item being shipped.

We are currently experiencing a high volume of orders.

Please note that processing times may differ for items on Pre-order and during high volumes of orders. During period of high volume of orders, items are processed and fulfilled within 3-7 business days. Changes or delays are communicated on our shipping policy as well as via email. Please check your spam folder for any communication sent out regarding the status of your orders and pre-orders. If you have any questions please feel free to reach out to our support team.

COVID 19 PANDEMIC

Glow Away SKIN is committed to the health and well-being of our partners and loyal customers during these unprecedented times, as everyone faces new challenges and adapts to the situation we are facing as a society.

Our team is working diligently to produce and ship the top-quality Glow Away SKIN line of products to you, our Glow Babes around the world as quickly as possible. You may experience delays due to the extended lead times from shipping carriers during this extraordinary time. Shipping time frames below are not guaranteed due to this. Thank you in advance- not only for your loyalty to Glow Away SKIN, but for your patience. If you have any questions or concerns, please contact us at info@shopglowawayskin.com.

SHIPPING WITHIN CANADA

Tracked shipping within Canada is 2-8 business days for eastern provinces and 4-15 business days for western provinces. The rates are as follows:

  • FREE for all orders above $75.00 CAD. 
  • A flat rate of $7.00 CAD on all orders below $75.00 CAD.

SHIPPING TO THE UNITED STATES

Tracked shipping to the United States is 2-8 business days and the rates are as follows:

  • FREE for all orders above $75.00 CAD. 
  • A flat rate of $7.00 on all orders below $75.00 CAD.

INTERNATIONAL SHIPPING

Tracked shipping is available to rest of the world and the rates are as follows:

  • A flat rate of $15.00 CAD on all orders.

Standard international shipping via Canada Post is 5-28 business days. As mentioned, due to the COVID 19 pandemic shipping carriers are experiencing delays that may impact standard delivery times.

The estimated time does not include customs processing delays which are unfortunately out of our control. Please note that business days do not include weekends or national public holidays. 

INTERNATIONAL TAXES AND DUTIES

For international orders outside of Canada additional taxes, duties/customs charges may apply when the order arrives. All taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. These charges are implemented by your countries government and vary. Please check any import fees you may be liable for prior to placing your order.

INCORRECT ADDRESS & RE-DELIVERIES

We understand the importance of receiving your order on time and in good condition.  We work diligently to ensure your order is shipped to you on time and in the best condition.

Please email us as soon as possible at info@shopglowawayskin.com with your details and address to be delivered to if you have made in error in the address.  We will try our best to change your address however, changes in address are not guaranteed if your order has already been shipped.

Note if the address cannot be changed, lost parcels and re-deliveries of returned orders due to incomplete or incorrect address as well as uncollected parcels are the onus of the customer. Additional shipping costs to have your order re-shipped to the correct shipping address are the responsibility of the customer.

All orders are tracked and a tracking link is provided. Customers are expected to follow the status of their order using the tracking link and contact the postal carrier listed for any inquires on the status. No refunds will be provided on uncollected parcels, returned parcels, or lost parcels due to incomplete address or theft. 

As mentioned above, for parcels returned to Glow Away SKIN due to incorrect/incomplete address or uncollected parcel, an option is available for redelivery at an additional cost.

For lost parcels due to incomplete addresses, theft, or parcels that are uncollected, the item must be repurchased and shipped out again.

ORDER CANCELLATIONS/ REFUNDS

Due to hygienic and quality reasons Glow Away SKIN does not offer refunds or accept returns for change of mind, including a satisfaction guarantee as results vary based on skin type. Please review our Returns Policy or get in touch if you have questions or concerns about your specific item. Please reach out to us within 24 hours of the order being placed with any concerns.

Please note if an order has already been processed we are unable to cancel your order.

NOTE

Please note that due to COVID-19 we are unable to guarantee shipping time frames. We do not provide refunds due to shipping exceptions/delays.